When his mother asked in July 2025 whether he might receive a small number of paid hours, not as charity, but as an acknowledgement of his commitment, Waitrose’s head office rejected the request and ended his placement. The decision, she said, left them “deeply let down,” reports BBC News Feeds.

However, the story did not end there. A public outcry followed after the family shared the news on social media. Pressure on Waitrose mounted, including criticism from public figures, and a rival supermarket, Asda, stepped in. Asda offered Tom paid work: two five-hour shifts per week, with flexibility if needed. His mother described the offer as “overwhelming” and praised Asda’s commitment to inclusion.

In response, Waitrose later reversed course. The company said it is now investigating the situation and has offered Tom paid employment, in principle, at the same store where he volunteered, working with his family and a charity to support any necessary adjustments.

Tom’s journey underscores a broader reality: for many autistic individuals, integration into the workforce remains fraught. Even sustained, loyal volunteer work may not suffice without employers willing to recognise and support neurodiverse people. Yet this case also shows progress, employers can be persuaded to reconsider, and social pressure can catalyse change. More businesses should view inclusive hiring not as charity, but as recognizing talent, dignity, and the right to belong.

It is not just about paid hours, it is about social inclusion, dignity, and giving autistic individuals a genuine place in the world of work.