Workers Skeptical as McDonalds Faces Legal Action Over Harassment Claims
McDonald’s faces renewed legal and public scrutiny over widespread harassment and discrimination claims despite pledging stronger staff protections. Workers and rights groups argue the company’s new reforms are superficial, urging deeper accountability across its corporate and franchise networks.
McDonald's is under growing pressure to clean up its workplace culture as hundreds of staff continue to report sexual harassment, bullying, and racism, despite new training measures announced this week.
The fast-food giant has agreed to strengthen its sexual harassment training for managers, with a focus on protecting young workers and addressing social media risks. The move comes after the Equality and Human Rights Commission (EHRC) updated its 2023 agreement with McDonald's, saying not enough progress had been made.
However, many workers remain unconvinced. One former employee told BBC News the changes felt like “a check box for them to tick,” adding, “I don’t think they care enough.”
According to BBC News, more than 160 people have come forward with fresh allegations since the broadcaster’s investigation began, while the EHRC has received reports of 300 incidents. Law firm Leigh Day is now preparing legal action on behalf of staff from over 450 restaurants, calling for deeper scrutiny of how McDonald’s corporate and franchise systems handle complaints.
Although the new measures apply to restaurants in England, Scotland, and Wales, franchisees are expected to adopt similar practices. McDonald’s has also committed to working with external experts to review its complaint procedures and design a new safeguarding plan.
The EHRC says the goal is to ensure zero tolerance for harassment—but for many workers, trust will only come with real change, not promises.